Shipping Policy – Crocso

At Crocso, we are committed to getting your orders to you efficiently and at no extra cost. This Shipping Policy outlines the details of our shipping process, including order processing times, delivery estimates, and applicable terms for all purchases made through our website (crocso.com).

1. Shipping Destinations

We offer global shipping to all countries and regions worldwide. No matter where you are located, you can enjoy our products with the same shipping benefits.

2. Order Processing Time

  • After you place an order, our team works diligently to process and prepare it for shipment. Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • Processing time may be extended during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances, such as inventory shortages or logistical delays. In such cases, we will notify you via email with an updated timeline.

3. Delivery Timeframe

  • Once your order has been shipped, the estimated delivery time is 6–12 business days, regardless of your location. This timeframe starts from the day your order is dispatched from our warehouse.
  • Please note that delivery times are approximate and may be affected by factors beyond our control, including:
  • Customs processing delays (for international shipments).
  • Local postal service disruptions.
  • Weather conditions or natural disasters.
  • Public holidays in the destination country.

4. Shipping Costs

  • We are proud to offer free shipping on all orders worldwide, with no minimum purchase required. There are no hidden fees or additional charges for shipping—what you see at checkout is the total amount you pay.

5. Order Tracking

  • Once your order is shipped, we will send a confirmation email containing a tracking number and a link to track your package. This allows you to monitor the progress of your shipment from our warehouse to your doorstep.
  • If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team at [email protected] for assistance.

6. Undelivered Packages

  • If your package is marked as “delivered” but you have not received it, please check with your local postal service or neighbors first. In some cases, packages may be left with a neighbor or at a nearby pickup location.
  • If you still cannot locate your package, contact us at [email protected] within 14 days of the estimated delivery date. We will investigate the issue and, at our discretion, arrange for a replacement or refund.
  • Packages that are returned to us due to an incorrect or incomplete address provided by the customer may be subject to a reshipping fee. Please ensure your shipping details are accurate at checkout to avoid delays.

7. Shipping Restrictions

  • While we ship globally, there may be rare instances where certain products cannot be shipped to specific countries due to local laws, regulations, or customs restrictions. If this applies to your order, we will notify you promptly and issue a full refund.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, shipping methods, or global conditions. Any updates will be posted on this page with an revised “last updated” date. Your continued use of our website and placement of orders constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at:

Email: [email protected]