Refund Policy – Crocso

At Crocso, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased through our website (crocso.com). By making a purchase, you agree to comply with this policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 60 days from the date of delivery.
  • The product must be in its original, unused, and undamaged condition. This includes being free from signs of wear, stains, or alterations.
  • All original packaging, tags, labels, and accessories (e.g., Jibbitz, shoe boxes) must be included with the returned item.
  • The product must not be a customized item or marked as “final sale,” as these are not eligible for refunds.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number, the reason for the refund, and photos of the product (if applicable).
  2. Our team will review your request and, if approved, provide you with a return authorization number and detailed instructions for returning the product.
  3. Ship the product back to the address provided by our customer service team, ensuring it is properly packaged to prevent damage during transit. You are responsible for covering the return shipping costs, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).
  4. Once we receive and inspect the returned product (to confirm it meets the eligibility criteria), we will process your refund.

3. Refund Processing Time

  • After we approve your refund, please allow 5–10 business days for the refund to be processed. The exact time may vary depending on your payment provider or bank.
  • Refunds will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that card.

4. Exceptions to Refunds

The following scenarios are not eligible for refunds:

  • Products returned after the 60-day window from delivery.
  • Products that are used, damaged, or altered by the customer.
  • Products returned without original packaging, tags, or accessories.
  • Customized products or items marked as “final sale” at the time of purchase.
  • Shipping costs (we offer free global shipping on all orders, so no shipping fees are charged to begin with; return shipping costs are your responsibility unless due to our error).

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect (e.g., wrong size, wrong style), please contact us at [email protected] within 14 days of delivery. Include your order number and photos of the issue, and we will arrange for a replacement or a full refund (including return shipping costs, if applicable) at our discretion.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Your continued use of our website and purchase of products after changes are made constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

Email: [email protected]