Terms of Purchase – Crocso

Welcome to Crocso. These Terms of Purchase govern your purchase of products (including Clogs, Sandals, Sneakers, and Jibbitz) from our website (crocso.com). By placing an order with us, you agree to be bound by these terms.

1. Order Placement and Acceptance

  • When you place an order on our website, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion, for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud.
  • Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, detailing your order number, products, and total amount. This email serves as acknowledgment of your order but does not constitute final acceptance until we have processed payment and initiated shipment.

2. Pricing and Payment

  • All product prices on our website are displayed in United States Dollars (USD) and include applicable taxes, unless otherwise stated.
  • We accept major credit cards, debit cards, and other payment methods as indicated at checkout. Payment must be completed in full at the time of order placement.
  • By providing payment details, you warrant that you are authorized to use the payment method and that all information provided is accurate. We reserve the right to cancel orders if payment is declined or cannot be processed.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days from the date of order confirmation.
  • Delivery Time: Once shipped, delivery is estimated to take 6–12 business days, regardless of the destination. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, weather, or carrier issues).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: A tracking number will be provided via email once your order has shipped, allowing you to monitor the delivery status of your package.

4. Returns and Refunds

  • Return Period: We accept returns of unused, unworn, and undamaged products within 60 days from the date of delivery. Products must be returned in their original packaging with all tags and accessories intact.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the return. We will provide instructions for returning the product.
  • Refunds: Once we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that original shipping costs (if applicable, though we offer free shipping) are non-refundable, and you are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Exceptions: Customized products or items marked as “final sale” are not eligible for return or refund.

5. Product Information and Availability

  • We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, or error-free. In the event of a pricing error, we reserve the right to cancel the order and refund any amount paid.
  • Product availability is subject to change without notice. If a product you ordered is unavailable, we will notify you promptly and offer a refund or alternative product (if applicable).

6. Intellectual Property

  • All content on our website, including product images, descriptions, logos, and trademarks, is the property of Crocso or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

7. Limitation of Liability

  • To the maximum extent permitted by law, Crocso shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or purchase of products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

8. Changes to Terms

  • We may update these Terms of Purchase from time to time. The latest version will be posted on our website, with the “last updated” date revised accordingly. Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact us at:

Email: [email protected]