Privacy Policy – Crocso

At Crocso, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (crocso.com) or make a purchase from us. By using our website, you agree to the terms of this policy.

1. Information We Collect

1.1 Personal Information

When you interact with our website, we may collect personal information that you voluntarily provide, such as:

  • Your full name
  • Email address (e.g., when you contact us at [email protected] or create an account)
  • Mailing address, phone number, and billing information (when placing an order)
  • Payment details (processed securely through third-party payment providers, which we do not store directly)

1.2 Non-Personal Information

We also automatically collect non-personal information about your visit to improve our website and services, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed, time spent on the site, and navigation patterns
  • Referral source (how you found our website)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders: Including shipping products, sending order confirmations, and providing updates on delivery status.
  • To communicate with you: Responding to your inquiries sent to [email protected], sharing important updates about your orders, or sending information about our products, promotions, and events (you can opt out of marketing communications at any time).
  • To improve our website and services: Analyzing user behavior to enhance website functionality, optimize product offerings, and provide a better shopping experience.
  • To ensure security: Protecting our website, customers, and business from fraud, unauthorized access, or other security threats.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with:

  • Service providers: Third-party companies that assist us in operating our business, such as payment processors, shipping carriers, and email service providers. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it with appropriate security measures.
  • Legal authorities: If required by law, court order, or to comply with legal obligations, we may disclose your information to government or law enforcement authorities.
  • Business partners: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the business assets.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption for data transmission, secure storage systems, and access controls to limit who can view your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request the deletion of your personal information, subject to certain legal obligations (e.g., retaining records for tax purposes).
  • Opt-out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Restriction of processing: Request that we limit how we use your information in specific circumstances.

To exercise these rights, please contact us at [email protected] with your request. We will respond to your inquiry within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your preferences, remember items in your cart, and analyze website traffic. You can adjust your browser settings to block cookies, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “last updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]